Skip to main content

Computer Support

Purpose of this Document

This document is meant to provide information on how computer workstations are purchased, distributed and supported within the Barnett College of Public Health (BCPH).

Computer Purchases

All computers will be purchased by BCPH IT using IT Operations budget and included in the BCPH Equipment Inventory System. BCPH IT will maintain and manage an inventory of equipment configured to the defined BCPH workstation standards.

Computer Distribution

Each BCPH employee will be provided a desktop computer with the BCPH standard configuration.

  • For new employees, supervisors should submit a request to tuhelp.temple.edu at least five business days prior to new employee start date
  • For current employees, BCPH IT will automatically deliver a replacement workstation after five years
    • This is monitored using an inventory tracking system
    • Replacements will be distributed during the May-August timeframe
  • Computer distribution includes:
    • Physical set up on office desk to the liking of employee
    • Imaged with standard applications
    • Added to the TU domain (All employees will be required to log in to the computer using their AccessNet username and password)
    • All updates installed
    • Network account configured on the computer
    • Data transfer from previous computer
    • Email configuration
    • Network drives added to account
    • S Drive (folders accessible based on department)
    • Connected to the department network printer(s)

Workstation Support

Workstations supported include:

  • Dell
  • Hewlett Packard
  • Lenovo
  • Apple

If a workstation fails or is not working as it should, please submit a Help Request via one of the methods listed below:

Additional Equipment and/or Non-Standard Configurations

In some cases, the BCPH standard configuration may not fulfill the requirements of a particular user and additional and/or non-standard equipment may be required. With permission from the department chair and BCPH IT, exceptions will be made as needed.

  • Please submit a Help Request to purchase a non-standard workstation
  • TUhelp or send email to: cphithelp@temple.edu
  • Departments will be required to purchase non-standard workstations upon BCPH IT approval
Back to top