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Voicemail

Access Your Voicemail Information Menu

  1. Open Teams.
  2. Click on the Calls telephone icon.
  3. Dial *62 and call. Then enter your passcode followed by the # key.

Create a Personal Greeting

  1. Open Teams.
  2. Click on the Calls telephone icon.
  3. Dial *62 and call. Then enter your passcode followed by the # key.
  4. Press 1 and perform one or more of the following:
    • Press 2 to create/update a busy greeting for when you are on the phone.
    • Press 3 to create a no answer greeting when you are away from your desk.

Retrieve Your Messages

Voicemails are automatically sent to your Temple email. 

Reset/Change Your Voicemail Password

Your voice mailbox is automatically locked after five invalid login attempts. If you have trouble resetting your passcode, or simply have a question, please contact Telecommunications at 215-777-VOIP or via email at telecom@temple.edu.

1. Go to tuportal.temple.edu
2. Click on the home tab.
3. Under TUApplications, click Telecom Self Service.

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4. Hover over the Telephone tab, and click Reset Voicemail Password.

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5. Click the checkboxes to confirm that you agree.
6. Click Click here to Reset Voice Mail Passcode to update passcode.

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7. An email from Telcom will be sent. This email will contactcontain a temporary password that you can use to login to youyour voicemail. After using that temporary password, you will be prompted for a new password.


Extended Absence Greeting

If you will be on vacation or out of the office, you can record an extended absence greeting on your voicemail. To do so:

  1. Open Teams and call into your voicemail. Then enter your passcode followed by the # key.
  2. Press 1 to access your voice mailbox.
  3. Press 6 to change your mailbox extended away greeting.
  4. Press 3 and follow the prompts to record and activate a new greeting.

When you return to the office, you can remove the extended absence greeting by following steps 1 through 3 above. When prompted after step 3, press 2 to deactivate your extended absence greeting.

Voicemail Help

Please contact Telecommunications at 215-777-VOIP or via email at telecom@temple.edu.

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