Voicemail

Access Your Voicemail Information Menu

From

yourOpen phone:Teams. PressClick on the VoiceCalls Mailicon. keyDial or*62 dialand *62.call. Then enter your passcode followed by the # key.

From another phone: Dial 1-9599 (on-campus) or 215-204-9599 (off-campus).

Then follow the prompts to enter your mailbox ID (your internal five-digit phone number) followed by

the # key and passcode followed by the # key.

 

Create a Personal Greeting

1.

PressOpen Teams. Click on the VoiceCalls Mailicon. key.Dial *62 and call. Then enter your passcode followed by the # key.

2.

Press 1 and perform one or more of the following:

.

• Press 2 to create a busy greeting for when you are on the phone.

.

Press 3 to create a no answer greeting when you are away from your desk.

 

Retrieve Your Messages

FromVoicemails are automatically sent to your phoneTemple email.

 

Reset/Update Your Voicemail Password

Your voice mailbox is automatically locked after five invalid login attempts. If you have trouble resetting your passcode, or simply have a question, please contact Telecommunications at 215-777-VOIP or via email at telecom@temple.edu.

1.Press Go to tuportal.temple.edu
2. Click on the home tab.
3. Under TUApplications, click Telecom Self Service.

4. Hover over the Telephone tab, and click Reset Voicemail Password.

5. Click the checkboxes to confirm that you agree.
6. Click Click here to Reset Voice Mail key or dial *62.

2.Enter your passcode followed by the # key.

3.Press 1.

4.Press 1.

From another phone

1.Dial 1-9599 (on-campus) or 215-204-9599 (off-campus).

2.Follow the promptsPasscode

to enterupdate yourpasscode. mailbox ID (your internal five-digit phone number) followed by the #

key and passcode followed by the # key.

3.Press 1.

4.Press 1.

Extended absence greeting for my office (VoIP)

If you will be on vacation or out of the office, you can record an extended absence greeting on your

 

voicemail. To do so: PressOpen theTeams Voiceand Mailcall keyinto oryour dialvoicemail. 1-9599(on-campus) or 215-204-9599(off-campus).

Then enter your passcode followed by the # key. Press 1 to access your voice mailbox. Press 6 to change

 

your mailbox extended away greeting. Press 3 and follow the prompts to record and activate a new

 

greeting. When you return to the office, you can remove the extended absence greeting by following

 

steps 1 through 3 above. When prompted after step 3, press 2 to deactivate your extended absence greeting.

greeting